Question 1

Can I try CargoPilot before committing?

Accepted Answer

Yes — every plan starts with a free trial. No credit card required. You can start tracking your first container in under 30 seconds.

Question 2

What counts as an active container?

Accepted Answer

A container is active from the moment you add it until it is delivered and cleared. Containers you've archived or that have been delivered don't count toward your limit.

Question 3

What happens if I go over my container limit?

Accepted Answer

CargoPilot will never cut off your tracking mid-shipment. Overages are billed at a per-container rate at the end of your billing period — $3.50/container for Starter, $2.50 for Growth, and $2.00 for Professional.

Question 4

Can I change plans later?

Accepted Answer

Yes, upgrade or downgrade anytime. Upgrades take effect immediately (prorated). Downgrades take effect at the next billing date.

Question 5

Does CargoPilot support air freight as well as ocean?

Accepted Answer

Yes. CargoPilot tracks both ocean container shipments and air cargo. All plans include air freight tracking with the same AI interpretation layer.

Question 6

What shipping carriers does CargoPilot support?

Accepted Answer

CargoPilot connects to 300+ carriers including Maersk, MSC, CMA CGM, Hapag-Lloyd, COSCO, ONE, Evergreen, HMM, Yang Ming, ZIM, OOCL, and many more. Air carriers are also supported.

Question 7

Is there a long-term contract?

Accepted Answer

No. Month-to-month on all plans. Annual billing is available at a 20% discount if you prefer — but there's no obligation.

Simple, honest pricing.

Everything you need to know

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